Privacy Policy

Introduction and the application of this Policy

Inn Hotel (collectively called "The Hotel") are committed to protect the personal information which customers provide.  Below is the Policy of Inn Hotel and information about how Inn Hotel gathers information about the users of this site or other websites owned or controlled by the Inn Hotel (collectively, the “Websites”) why Inn Hotel gathers it, and what Inn Hotel uses with it.

1. Type of Personal Information we collect

Inn Hotel collects personal information from customers through several means.

The term “Personal Information” in this Policy refers to information which does or is capable of identifying you as an individual. Types of Personal Information Inn Hotel collect include:

Occasionally, you may be requested to provide personal information about others to us (for example, individuals for whom you are making a reservation). In such cases, we rely on you to obtain such other persons' consent for disclosing their information to us which we will use in accordance with the terms of this Policy.

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

2.​ How We Use Personal Information

Subject to applicable laws, we may use personal information in a variety of ways, including through personal contact, via our Websites, through emails and correspondence, and through third parties, such as travel agents and other business partners. We use personal information for the purposes we have disclosed to you, or as permitted by law. In general we use personal information in order to:

In addition to the above purposes, we also use personal information to:

3.​ Inn Hotel – Standard Service

As part our commitment to Standard service at our Inn Hotel, our staff members occasionally record details of guest preferences and other personal information about our guests in order to provide a more personalized experience on future visits. This might include your anniversary dates, pillow preferences, meal or other things that make your stay more comfortable. This information is made available to our other properties around the world. If you wish to opt out of this program or have any preferences you would like us to make note of, please let us know at any time.

4.​ Disclosure of Personal Information

We may disclose personal information in the following ways:

Inn Hotel will disclose personal information without your permission when required by law or requested to do so by a government entity, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Inn Hotel guests, visitors, associates, or property (including our Websites), or to others.


5.​ Cookies and IP Addresses

Inn Hotel and our third party marketing partners may use cookies, invisible pixels, local shared objects (i.e., persistent cookies) and web beacons to obtain information about Websites users. Cookies are small text files that are placed on a computer or mobile device when you visit a website or use an app. Our Websites may receive and store certain information automatically based on your browser settings, which may include your browser type and operating system, the web pages viewed, IP addresses or unique device identifiers associated with mobiles devices, and sites visited before or after visiting our Websites.

You can set your computer to warn you each time a cookie is sent or turn off all cookies (except Flash cookies) through your browser. Check your browser's Help menu or your built-in mobile device settings to find out how. Some mobile devices store cookies not only in areas connected to the browser, but also in areas that are app-specific, which cannot be controlled by the browser settings. Check your app settings options on your mobile device to find out how to manage or delete cookies that may be stored in these other areas. If you do not accept cookies, some features, services or activities that are available on our Websites may be adversely affected and you may be unable to perform certain transactions, use certain functionality, and access certain content.

We use the following types of cookies on our Websites and apps:

Inn Hotel and its third-party service providers use web beacons and pixel tags to:

6.​ Marketing Communications

Our intention is that you should only receive email communications that will be useful to you and that you want to receive, so we provide you the ability to define and modify your mailing preferences online at any time including unsubscribing from all marketing communications, offers and promotions and research surveys.

7.​ Security of Personal Information

We treat the personal information you provide to us as confidential and take reasonable steps, including standard industry safeguards to protection your personal information from accidental deletion or loss and unauthorized access, disclosure or modification. When you submit personal information to us via our Websites, it is transferred over a Secured Sockets Layer (SSL) connection, provided you are using a SSL enabled browser or device.

8.​ Updating or Accessing Your Personal Information

With some limited exceptions, you have rights to access and update personal information held about you. If you want to inquire about any personal information we may have about you, you can do so by sending us a written request by letter or email to the addresses set out in Section 12 below. Please be sure to include your full name, address and telephone number and a copy of a document evidencing your identity (such as an ID card or passport) so we can ascertain your identity and whether we have any personal information regarding you, or in case we need to contact you to obtain any additional information, we may require to make that determination.

Where you make more than one request in quick succession, we may respond to your subsequent request by referring to our earlier response and only identifying any items that have changed materially.

You may request that we correct, cancel, and/or stop processing personal information that we hold about you. If we agree that the personal information is incorrect, or that the processing should be stopped, we will delete or correct the personal information. If we do not agree that the personal information is incorrect we will tell you that we do not agree and record the fact that you consider that personal information to be incorrect in the relevant file(s).

9. Linked Websites

This Website may contain hyperlinks to other websites operated by third parties. These linked websites are not under our control and therefore we are not responsible for the contents of any such linked website and/or any hyperlink contained therein. These hyperlinks are provided as a convenience only, and the inclusion of any hyperlink does not imply any endorsement of the linked website by us. Linking to any such website is at your own risk.

If you wish to have any hyperlink to this Website, you must first obtain our prior written consent which may or may not be given and/or may be subject to such conditions as we deem appropriate. Unless otherwise approved by us in writing, all permitted hyperlinks to this Website shall be connected to the front page of this Website.

10.​ Right for Access to Personal Information and Questions or complaints

If you have any questions about this Policy, or any concerns or complaints with regard to the administration of the Policy, please submit a request for access to the personal information that we maintain about you by the following means:

          Inn Hotel (Hong Kong)

          No.60 Portland Street, Mongkok, Hong Kong

          Inn Hotel (Macau)

          Estrada Governador Nobre Carvalho No.822, Taipa, Macau

11.​ Changes to Policy

We reserve the right to change, add, delete and/or amend, without notice, at any time and from time to any provisions of this Policy. To assist you, this Policy has an updated date set out at the end of this Policy.

12.​ Governing Law

These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Hong Kong Special Administrative Region ("Hong Kong") and you hereby agree to irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong in relation to any legal actions or proceedings arising out of and/or in connection with this Policy.

13.​ Language

This Policy can be translated into other languages which are provided for reference only. In the event of any inconsistency between the English version and any translated versions, the English version shall prevail.